CERTIFIED COMPANY

Continuous research, quality growth and sustainable development are commitments for us at Dema Service. The improvement of our processes is tangible and indeed we are certified  ISO 9001.

The conformance of our management systems to international standards is a point of reference for us to deliver quality service that respects the environment, people and our customers requirements. 


 
 
RESPECT FOR THE ENVIRONMENT

The Company purchases exclusively  Euro 6 certified vehicles to reduce atmospheric pollution, but we take it a step further, all vehicles are replaced every 4 years. This ensures the deployment of the latest models with cutting-edge technology for efficiency and environmental sustainability. For a dynamic company like Dema Service whose existence involves a daily presence on the roads, travelling around the world using all means of transport, the reduction of emissions and environmental impacts in general are primary objectives as well as the strong commitment we have towords our planet.


 
 
DRIVER TRAINING

Even the most advanced, innovative and well-equipped vehicle in the world, would be left standing the garage, if there were no first class drivers to drive them.
Our well trained and qualified drivers are competent and above all aware of their responsibilities. Our team of drivers is made up exclusively of professionals with many years experience who complement their daily work with continuous training while being kept constantly up to date. Safe driving and training in the use of a digital chrono-tachograph are just a couple of examples of areas to which we in Dema Service and our drivers dedicate special attention.


 
 
Quality Policy

For Dema Service SPA, providing quality and reliable services is a primary objective, as it believes that its success is linked to the ability to satisfy its customers in a lasting way. The Company is strongly committed to trying to achieve levels of continuous quality improvement in order to respond promptly to all the stresses coming from the market and strive for levels of excellence in quality.
To this end, the Management intends to ensure the pursuit of this objective by:
• the pursuit of customer satisfaction by paying attention to the quality of the service, the needs and expectations of the customer and the timely detection of his satisfaction with the services provided;
• the effectiveness of its management system and of the processes included in it, by satisfying the applicable regulatory and contractual requirements, optimizing the supply chain and accurately controlling the phases of supply of the services offered to guarantee their continued reliability, in terms of efficiency, punctuality, speed and safety;
• continuous improvement of its services and management system, through the technical and technological development of its resources, including the care of professional growth for the organization's personnel, starting from an analysis of the context and an evaluation of the risks and opportunities now linked to achieve results of ever greater professionalism in the relationship with the customer, in terms of competence, availability, courtesy, ability to diagnose and solve problems;
• commercial development aimed at finding increasing market shares and the consequent greater presence in the various market areas, also taking care of the corporate image;
• Implementation of a Quality Management System based essentially on the following principles:
- attention to the client (user / client) and to the interested parties;
- leadership;
- active participation of staff;
- the process approach;
-the improvement;
- decisions based on evidence;
- relationship management.
The Steering Committee works to ensure that the necessary resources are available to achieve the set objectives and is aware that the implementation of this Policy requires a constant commitment of all operating personnel and a systematic approach to quality issues and defined company strategies ; he also believes that his collaborators constitute the main resource available and foresees their full involvement.
The Steering Committee therefore undertakes to disseminate and promote this Policy within the organization.

 
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